Posted by: Dax
« on: February 28, 2017, 04:41:47 AM »Hi Peter,
Dax here. I'm the main developer behind GeoGlyph. I'm very, very sorry you did not get a response from us earlier. No excuses - this was completely our fault.
We just replied to your email with a solution. Please let us know if that fixes your problem. I've also instructed support to give you my personal email address, so if you ever fail to receive support from us in time, you can email me directly.
Again, my sincerest apologies. We will aim to provide better support in the future. In fact, we are now upgrading our support help desk so we can keep better track of support requests and provide responses in a better way.
Sincerely,
Dax
Dax here. I'm the main developer behind GeoGlyph. I'm very, very sorry you did not get a response from us earlier. No excuses - this was completely our fault.
We just replied to your email with a solution. Please let us know if that fixes your problem. I've also instructed support to give you my personal email address, so if you ever fail to receive support from us in time, you can email me directly.
Again, my sincerest apologies. We will aim to provide better support in the future. In fact, we are now upgrading our support help desk so we can keep better track of support requests and provide responses in a better way.
Sincerely,
Dax