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WM crashing on start up

Started by eleven7, March 23, 2004, 06:00:52 pm

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eleven7

can anyone tell me how to stop WM from crashing on start up?
I have a 3.2 ghz p4 w/ 1 gig of ram running XP pro.

JavaJones

I'm afraid we will need more information than that. WM doesn't crash for me on startup, nor anyone I know. Is it a fresh install of WM? Have you changed anything since the install, either with WM or your computer? Did it ever work? Does it crash immediately, with no chance to do anything? What message does it give you when crashing?

- Oshyan

eleven7

yeah, it's a fresh install.
It's never worked on this pc. I used it on my old win 98 pc and it always
ran fine. When I double clik the wm icon on my desktop, a window
pops up saying "World Machine main executable" in the top bar,
under that it says " World Machine main executable has encountered
a problem and needs to close. We are sorry for the inconvenience."

If I clik to see what data the error report contains, I see this :
==========================
Exception Information
code:0xc0000005                              Flags: 0x00000000
Record: 0x0000000000000000         address: 0x0000000000000000

system information
windows NT 5.1 Build: 2600
Following this is some information concerning the cpu.
Then Module 1
world.exe
Image base: 0x00400000            Image size : 0x00000000

whoa.. it just goes on and on like that.
it's a mile long. I would copy and paste it in but I can't.
There doesn't seem to be any indication in there as to what the
problem is.

When I select the "run in 256 colors" option, it
does load but everything looks bad. THe work area is all black
and I have odd looking colors on my task bar and stuff like that.

eleven7

I found this txt file, I followed the path in the error report.
I don't know if there's anything in here that will help.
==================================
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="world.exe" FILTER="GRABMI_FILTER_PRIVACY">
   <MATCHING_FILE NAME="support.dll" SIZE="73728" CHECKSUM="0x8A26BA97" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/12/2003 23:51:14" UPTO_LINK_DATE="05/12/2003 23:51:14" />
   <MATCHING_FILE NAME="uninst.exe" SIZE="34653" CHECKSUM="0xC109F923" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="02/10/2003 17:58:56" UPTO_LINK_DATE="02/10/2003 17:58:56" />
   <MATCHING_FILE NAME="world.exe" SIZE="387072" CHECKSUM="0xF28E1220" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="0,9,9" FILE_DESCRIPTION="World Machine main executable" COMPANY_NAME="Stephen Schmitt ([email protected])" PRODUCT_NAME="The World Machine" FILE_VERSION="0.99beta" ORIGINAL_FILENAME="VisualTerrain.EXE" INTERNAL_NAME="VisualTerrain" LEGAL_COPYRIGHT="Copyright (C) 2002" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="05/12/2003 23:51:59" UPTO_LINK_DATE="05/12/2003 23:51:59" VER_LANGUAGE="English (United States) [0x409]" />
   <MATCHING_FILE NAME="plugins\devices\ParamPlugins.dll" SIZE="147456" CHECKSUM="0xCABBDB9A" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/12/2003 23:51:20" UPTO_LINK_DATE="05/12/2003 23:51:20" />
   <MATCHING_FILE NAME="plugins\devices\PluginDLL.dll" SIZE="163840" CHECKSUM="0xB0D23579" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/12/2003 23:51:35" UPTO_LINK_DATE="05/12/2003 23:51:35" />
   <MATCHING_FILE NAME="plugins\devices\StdRegPlguins.dll" SIZE="147456" CHECKSUM="0x2B4628F6" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="05/12/2003 23:51:25" UPTO_LINK_DATE="05/12/2003 23:51:25" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
   <MATCHING_FILE NAME="kernel32.dll" SIZE="930304" CHECKSUM="0xCBCCF8A9" BIN_FILE_VERSION="5.1.2600.1106" BIN_PRODUCT_VERSION="5.1.2600.1106" PRODUCT_VERSION="5.1.2600.1106" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.1106 (xpsp1.020828-1920)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE7ED3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.1106" UPTO_BIN_PRODUCT_VERSION="5.1.2600.1106" LINK_DATE="08/29/2002 10:40:40" UPTO_LINK_DATE="08/29/2002 10:40:40" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

JavaJones

Wow, this is a tough one, hehe. The error text didn't really seem to mean much to me. It didn't seem to indicate when the problem occured or in what module/access/mode/etc. At least not in any way I understood.

Anyway, the first things that come to mind are memory and graphics card. To eliminate the first as a possibility, download Memtest86 (do a google search on that, you'll find it quickly), make a bootable CD out of it, then boot up with it and run it overnight. If it finds errors, then it is likely a memory problem.

If not, then try updating your graphics card driver, make sure it is not overclocked, and if neither of those two help, then try turning down the Acceleration in the advanced graphic settings. 1 notch at a time followed by a test, and repeat until you reach the bottom (left-side) notch. If none of that helps, try rebooting with acceleration turned off (all the way to the left), and try again. If that doesn't help, return graphics acceleration to previous state.

You could also try running it in compatibility mode. Right-click the .exe and go to properties, then the Compatibility tab (I think - not running XP myself, but it's somewhere in there), and set it to Win98 or something.

You might also try to find your Dr Watson logfile. Dr Watson is a debugger that has come with Windows since at least Windows 2000, and should be in XP. It usually runs automatically when something crashes, and creates a logfile entry that is usually appended to a main log text file for Dr Watson. It gets quite large at times, depending on the number of crashes, since the errors are appended to the existing file rather than replacing the old file or creating a new one. I forget what the exact name of the log is, but probably something with "watson" in it, and possibly a .log.

Hopefully we can solve this! I'm surprised WM has problems and nothing else does, though.

- Oshyan

eleven7

java,

thank you very much for trying to help me w/ this.
after reading your suggestions on how to trouble shoot this problem,
I decided to go straight for dr watson. I've never heard of this
before but thought it was the best possible source for an answer.
I'm not a pc expert by any stretch of the imagination, I just know
that I've never had any problems runing any other software on
this pc. This pc is basically my media/ gaming pc.
I like to play mostly 1st person shooters, and I like to make game mods.
This requires stuff like photoshop and 3d max and world machine would
fit in very nicely if I could get it happening.
After a little bit of research, I managed to locate the drwatson log file.
I deleted it and ran wm in order to provide a log that was a little easier
to read. The original one had a lot of crashes that are related to the
mission editor for a game called ghost recon. It's pretty common
for it to crash. It's due to errors in the mission files that the modder
creates. If you don't do things just right, the mission editor will crash.
It's no big deal.
Ok, with all that said, here's a copy of the drwatson log.
This seems to point out exactly what the problem is , however, I have
no idea what it means. I'm hoping you or someone else will.
Thank you again for taking the time.
=============================================

Microsoft (R) DrWtsn32
Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



Application exception occurred:
       App: C:\Program Files\World Machine\world.exe (pid=1020)
       When: 3/27/2004 @ 18:02:44.687
       Exception number: c0000005 (access violation)

*----> System Information <----*
       Computer Name: XASER
       User Name: Jack
       Terminal Session Id: 0
       Number of Processors: 2
       Processor Type: x86 Family 15 Model 2 Stepping 9
       Windows Version: 5.1
       Current Build: 2600
       Service Pack: 1
       Current Type: Multiprocessor Free
       Registered Organization:
       Registered Owner: Jack

*----> Task List <----*
  0 System Process
  4 System
708 smss.exe
780 csrss.exe
816 winlogon.exe
860 services.exe
872 lsass.exe
1048 Ati2evxx.exe
1076 svchost.exe
1176 svchost.exe
1344 svchost.exe
1376 svchost.exe
1568 spoolsv.exe
1608 ccEvtMgr.exe
1648 NISUM.EXE
1984 Ati2evxx.exe
2024 Explorer.EXE
236 PRONoMgr.exe
316 atiptaxx.exe
332 CTSysVol.exe
368 CTDVDDet.EXE
388 CTHELPER.EXE
452 ccApp.exe
484 iwctrl.exe
516 qttask.exe
560 CloneCDTray.exe
612 RcMan.exe
624 launchpd.exe
640 ATIRW.exe
460 WF_Scheduler.exe
760 CTCMSGo.exe
1212 rundll32.exe
1456 CDAC11BA.EXE
1628 CDANTSRV.EXE
1740 ccPxySvc.exe
1764 CTsvcCDA.exe
1796 DKService.exe
1856 gearsec.exe
1912 navapsvc.exe
2156 ups.exe
2200 MsPMSPSv.exe
2772 wuauclt.exe
2428 msmsgs.exe
3972 iexplore.exe
1408 iexplore.exe
1020 world.exe
1892 drwtsn32.exe

*----> Module List <----*
(0000000000400000 - 00000000004f4000: C:\Program Files\World Machine\world.exe
(0000000000a90000 - 0000000000abb000: C:\WINDOWS\System32\msctfime.ime
(0000000000ad0000 - 0000000000ae0000: C:\WINDOWS\System32\ctagent.dll
(0000000010000000 - 0000000010013000: C:\Program Files\World Machine\support.dll
(0000000051000000 - 000000005104d000: C:\WINDOWS\System32\DDRAW.dll
(0000000055900000 - 0000000055961000: C:\WINDOWS\System32\MSVCP60.dll
(000000005ad70000 - 000000005ada4000: C:\WINDOWS\System32\uxtheme.dll
(000000005ed00000 - 000000005edc6000: C:\WINDOWS\System32\OPENGL32.dll
(00000000629c0000 - 00000000629c8000: C:\WINDOWS\System32\LPK.DLL
(0000000068b20000 - 0000000068b3e000: C:\WINDOWS\System32\GLU32.dll
(0000000069000000 - 000000006946a000: C:\WINDOWS\System32\atioglxx.dll
(0000000070a70000 - 0000000070ad4000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000071950000 - 0000000071a34000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\comctl32.dll
(0000000072fa0000 - 0000000072ffa000: C:\WINDOWS\System32\USP10.dll
(0000000073000000 - 0000000073023000: C:\WINDOWS\System32\WINSPOOL.DRV
(0000000073bc0000 - 0000000073bc6000: C:\WINDOWS\System32\DCIMAN32.dll
(00000000746f0000 - 0000000074716000: C:\WINDOWS\System32\Msimtf.dll
(0000000074720000 - 0000000074764000: C:\WINDOWS\System32\MSCTF.dll
(0000000074c80000 - 0000000074cac000: C:\WINDOWS\System32\OLEACC.dll
(0000000076390000 - 00000000763ac000: C:\WINDOWS\System32\IMM32.DLL
(00000000763b0000 - 00000000763f5000: C:\WINDOWS\system32\comdlg32.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 00000000772d1000: C:\WINDOWS\system32\ole32.dll
(0000000077340000 - 00000000773cb000: C:\WINDOWS\system32\COMCTL32.dll
(00000000773d0000 - 0000000077bc7000: C:\WINDOWS\system32\SHELL32.dll
(0000000077c00000 - 0000000077c07000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c63000: C:\WINDOWS\system32\msvcrt.dll
(0000000077c70000 - 0000000077cb0000: C:\WINDOWS\system32\GDI32.dll
(0000000077d40000 - 0000000077dcc000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e5d000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e60000 - 0000000077f46000: C:\WINDOWS\system32\kernel32.dll
(0000000077f50000 - 0000000077ff7000: C:\WINDOWS\System32\ntdll.dll
(0000000078000000 - 0000000078086000: C:\WINDOWS\system32\RPCRT4.dll

*----> State Dump for Thread Id 0x920 <----*

eax=00000000 ebx=0012e598 ecx=00000000 edx=0012e598 esi=00b04de0 edi=0012e658
eip=00000000 esp=0012e554 ebp=0012e5c8 iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000246

*** WARNING: Unable to verify checksum for C:\Program Files\World Machine\world.exe
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\World Machine\world.exe
function: <nosymbols>
No prior disassembly possible
       :
       00000000 ??               ???
       00000002 ??               ???
       00000004 ??               ???
       00000006 ??               ???
       00000008 ??               ???
       0000000a ??               ???
       0000000c ??               ???
       0000000e ??               ???
FAULT ->:
00000000 ??               ???
Error 0x00000001
       00000002 ??               ???
       00000004 ??               ???
       00000006 ??               ???
       00000008 ??               ???
       0000000a ??               ???
       0000000c ??               ???
       0000000e ??               ???
       00000010 ??               ???
       00000012 ??               ???
       00000014 ??               ???

*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:\WINDOWS\System32\atioglxx.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\WINDOWS\System32\atioglxx.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr  Args to Child              
0012e550 6904c2e2 00000000 00000005 00000030 0x0
0012e5c8 00000000 00000000 00000000 00000000 atioglxx+0x4c2e2

*----> Raw Stack Dump <----*
000000000012e554  e2 c2 04 69 00 00 00 00 - 05 00 00 00 30 00 00 00  ...i........0...
000000000012e564  98 e5 12 00 90 00 00 00 - c8 e5 12 00 20 44 b0 00  ............ D..
000000000012e574  f8 55 b0 00 e0 4d b0 00 - 00 00 00 00 95 39 38 69  .U...M.......98i
000000000012e584  c8 e5 12 00 80 e7 12 00 - f8 55 b0 00 20 00 00 00  .........U.. ...
000000000012e594  00 00 00 00 30 00 00 00 - 00 00 00 00 00 00 00 00  ....0...........
000000000012e5a4  00 00 00 00 90 01 b0 00 - 00 00 00 00 68 01 b0 00  ............h...
000000000012e5b4  00 00 00 00 00 00 00 00 - 2d 34 33 43 46 2d 34 38  ........-43CF-48
000000000012e5c4  39 39 2d 41 90 00 00 00 - 00 00 00 00 00 00 00 00  99-A............
000000000012e5d4  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e5e4  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e5f4  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e604  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e614  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e624  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e634  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e644  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
000000000012e654  00 00 00 00 a8 55 38 69 - f8 55 b0 00 20 44 b0 00  .....U8i.U.. D..
000000000012e664  8b 08 38 69 20 44 b0 00 - 80 5f b5 00 00 00 00 00  ..8i D..._......
000000000012e674  b0 43 b0 00 00 00 00 00 - 38 0d 38 69 01 00 00 00  .C......8.8i....
000000000012e684  b0 43 b0 00 20 44 b0 00 - 00 00 00 00 20 44 b0 00  .C.. D...... D..

Stephen

Hi there,

One thing I noticed, if I'm reading your drwatson log correctly, is that you're having the crash inside the OpenGL module for your computer. From the log, I would guess you're using an ATI video card, right? I haven't heard of anyone else having problems, but try updating to the latest video drivers, and setting all video settings back to defaults if they aren't already.

That's a strange problem you're running into, let me know if the above still doesn't help...
-- Stephen Schmitt
- Creator of World Machine

eleven7

hi Remnant,

thanks for jumping in and trying to help me.
Yes, my video card is an ATI card. It's the 9800 all in wonder
which is fairly new. It was just released late last summer.
I've updated the drivers at least twice since then.
The last time I updated the drivers was late nov '03.
It was late last night when I read your post and decided
to get some sleep 1st before doing anything.
While laying in bed I was thinking.. these drivers I have
installed right now are pretty up to date. I had dl'd a
more recent update that just came out last month but I hadn't
yet installed it. I pretty much thought to myself, why should
updating the drivers make a difference.. and I realized that
you probably aren't aware of all this.. that my drivers are fairly
up to date. I realize you're just trying to help and you're trying
some of the things that seem most obvious to you.
Anyway, even though I had my doubts, I just went ahead and installed
the new drivers. I decided I would try world machine 1st before
trying to get back to any default settings.
To my amazement, world machine loaded just fine. I'm not sure
what that driver update did though to make the difference.

Ok, so now I guess I'll have to make good on my vow.
What vow you say?
Well, I made this secret vow to myself, that if you guys were able
to help me get world machine working on this pc, that I would register
my copy of it. See you in the check out line. ;)
Thanks again for all the help.
Hey, while I have your attention, a few more tutorials would be
greatly appreciated. There's not very many out there.

Stephen

Great to hear that that helped, and also about the registration!

I really want to get a few more tutorials out there, I'm painfully aware of the lack of WM documentation; but my day job is sucking almost all my free time right now. As soon as I next get a solid block of free time I'm going to turn my attention to getting v1.0 out the door with solid documentation.

Regards
-- Stephen Schmitt
- Creator of World Machine

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