14 days since asking for help via support ticket, still no reply.

It’s been 14 days since asking for help via support ticket, still no reply. Since creating a support ticket did not get a response.
I’m posting here now to see if everybody else is having that problem also.

Yes, support is unresponsive. What is the problem that you reported?

Is this standard for World Machine support? I’ve had a ticket in for 5 days with no response!